Support
Need help with your account, billing, API keys, or a technical issue? Our support team is reachable by email — the fastest way to get a tracked, individual response.
Email support
support@lumosel.vipWe aim to respond within one business day. Please include your account email and any relevant details (API key name, request ID, or a description of the issue) so we can help you faster.
Billing & balance
Questions about top-ups, plans, invoices, or usage charges.
Technical help
API keys, connecting a client, models, and error messages. See the documentation for setup guides.
For company news and updates you can also follow our Telegram channel, but all official support is handled individually by email at support@lumosel.vip.